FLSA: Non-Exempt
Full/Part Time: Full-Time
Reports to: Assistant Director
Salary: $57,000-$67,000/yr
PRIMARY RESPONSIBILITIES
Communicate with teachers to ensure the timely fulfillment of their in-person and online orders, manage Print Shop staff to ensure quality and efficient work and proper maintenance of Print Shop equipment, and assist in multi-department or organization-wide projects.
JOB DUTIES
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- Oversee and/or execute all processes related to print order fulfillment, including: intake, printing, packaging, labeling, and invoicing.
- Be the primary point of contact in communicating with teachers about their printing needs.
- Supervise Print Shop staff in:
- The proper use of Print Shop equipment to optimize safety and longevity and minimize waste.
- Assisting teachers with using ‘public’ equipment such as die cut and button makers.
- Inventory maintenance.
- Collecting and organizing customer order information for billing.
- Assisting Creative Studio staff to prepare project kits as needed.
- Maintain and troubleshoot Print Shop machinery and hold equipment service providers accountable to keep printers updated and running smoothly.
- Organize and compile teacher order information and printer usage for analysis.
- Manage machinery service contracts, leases, and warranties.
- Oversee Print Shop materials pricing
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
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- Moderate walking, standing, prolonged sitting, bending, kneeling, and reaching
- Work is performed primarily in an office and/or client site
- The employee must occasionally lift and/or move objects up to 50 pounds up to waist height
QUALIFICATIONS
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- Excellent customer service skills
- Strong communication skills—whether in person, by email, or by phone
- Knack for working with machinery and hands-on projects
- Ability to work independently and multi-task
- Bachelor’s degree or equivalent experience
- 3-5+ years relevant experience preferred
- Experience working with Microsoft Excel; Ability to learn technical software programs
- Experience working with Adobe Suite a plus
- Basic Judaic knowledge required